Frequently Asked Questions
General Questions
What is Lee Laa Lou?
We are a company dedicated to offering a diverse range of Hebrew-language educational materials. Our original products and curated selection includes curricula, activities, workbooks, teaching supplies, books, and more, all crafted by various educators and creators.
We provide tailored resource that are innovative and interactive to empower educators while making Hebrew learning a joyful and enriching experience.
How do I purchase products?
Browse our categories or use the search function to find products. Add desired items to your cart and proceed to checkout. After completing your purchase, digital products will be available for immediate download, while physical items will be shipped to your address.
What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information's safety.
How are digital products delivered?
Upon completing your purchase, you'll receive a download link via email and in your account dashboard. This link allows you to access your digital products instantly.
What age group are your products suitable for?
We offer a wide range of products suitable for ages 3+. Feel free to browse our collection to find your perfect fit or contact us and we'll be happy to help.
What is the return policy?
For digital products, all sales are final due to their intangible nature. For physical items, returns are handled on a case-by-case basis. Please contact the seller directly through our platform to discuss any issues or concerns.
How can I contact a seller?
Each product page includes a "Contact Seller" option. Use this feature to send a message directly to the seller with any questions or concerns.
Are there any fees for purchasing?
No, there are no additional fees for purchasing products on our marketplace. The price you see is the price you pay, excluding any applicable taxes or shipping costs for physical items.
Collapsible row
Shipping
How is shipping calculated?
Shipping costs are calculated at checkout based on the type of product, shipping destination, and the seller's location.
Why do shipping prices vary?
Since our marketplace features products from multiple sellers, shipping costs and methods may differ depending on where the item is being shipped from and the shipping carrier used.
Can I combine shipping if I purchase from multiple sellers?
Each seller manages their own shipping, so items purchased from different sellers will have separate shipping charges.
Do you offer international shipping?
Upon completing your purchase, you'll receive a download link via email and in your account dashboard. This link allows you to access your digital products instantly.
What age group are your products suitable for?
We offer a wide range of products suitable for ages 3+. Feel free to browse our collection to find your perfect fit or contact us and we'll be happy to help.
For Sellers
How can I become a seller on Leelaalou Marketplace?
To join as a seller, complete our application form available on the "Sell with Us" page. After submission, our team will review your application and schedule an onboarding interview to ensure alignment with our platform's standards.
What are the commission rates and fees?
Early adopters benefit from an 80/20 revenue split, where you retain 80% of each sale. Future sellers will have a 70/30 split. There are no processing or listing fees.
How do I list my products?
Once approved, you'll gain access to the seller dashboard. Here, you can upload product images, descriptions, set prices, and manage your inventory.
What types of products can I sell?
We welcome a variety of Hebrew-language educational materials, including curricula, activities, workbooks, teaching supplies, books, and more. All content must adhere to our quality guidelines and be original.
How are payments processed?
Payments are processed through our platform. You'll receive payouts via PayPal on a regular schedule, with detailed reports available in your seller dashboard.
What are the content guidelines?
All products must be original and not infringe on any intellectual property rights. AI-generated content is permitted, provided it offers genuine value and meets our quality standards.
How do I handle customer service and refunds?
As a seller, you're responsible for addressing customer inquiries and handling refunds for your products. We recommend clear communication and prompt resolution to maintain a positive reputation.
Are there any restrictions on product pricing?
While you have the freedom to set your own prices, we encourage fair and competitive pricing to attract customers. Consider the value of your content and market standards when determining prices.
What happens if I violate marketplace policies?
Violations of our policies, including intellectual property infringement or unprofessional conduct, may result in account suspension or termination. We uphold a high standard to ensure a trustworthy environment for all users.
Schools, Community Organizations, and Wholesale
Do you offer bulk or wholesale purchasing?
Yes, we offer bulk purchasing options for schools and community organizations. Please contact us directly to discuss your needs and receive a custom quote.
Can you create custom educational materials for our organization?
Absolutely! We specialize in creating tailored educational resources to meet your specific needs. Contact us for more information on custom prints and specialized content.
Are there discounts available for educational institutions?
Yes, we offer special pricing and discounts for schools, synagogues, and non-profits. Please reach out to discuss available options.
How can we collaborate with Lee Laa Lou for special projects or events?
We love collaborating with educational and community organizations! Reach out to us with your ideas or project details, and we’ll work together to create impactful resources.
Do you provide resources for holiday programs and celebrations?
Yes, our marketplace features a range of products for Jewish holidays and celebrations, perfect for classroom use and community events.