Return & Refund Policy
Refund and Return Policy
At Lee Laa Lou, we are committed to ensuring that you are satisfied with your purchase. Please review our policy below regarding refunds and returns for both digital and physical products.
Digital Products:
- For products made by Lee Laa Lou: We offer customer support for 14 days from the date of purchase. Due to the nature of digital products, all digital sales are final. Once a purchase is completed and the digital product is delivered, we cannot offer refunds or exchanges.
- For products sold by other sellers: If you experience any issues with digital products sold by other sellers, please contact the seller directly within 7 days of purchase.
If you encounter technical issues with your digital purchase or have questions about the content, please reach out to us at customer@leelaalou.com within the respective timeframes. We will do our best to resolve the issue to your satisfaction.
Physical Products:
- We offer a 30-day return period from the date of delivery for physical products.
- Products must be new/unused, in original packaging, and in resellable condition to be eligible for return.
- The customer is responsible for return shipping and delivery fees, unless the item is defective or incorrect.
How to Request a Refund or Return:
To initiate a return or refund, please contact us at customer@leelaalou.com within 30 days of receiving your product, providing the following information:
- Your order number
- Reason for the return or refund request
- A description of any issues with the physical product (if applicable)
We will respond to your request within [2 days] to assist you with the return process and provide return instructions.
Exchanges for Defective or Damaged Products:
- If you receive a defective or damaged physical product, please contact us immediately at customer@leelaalou.com with the following:
- Your order number
- A description and photo of the damage or defect
- We will arrange for a replacement at no additional charge.
Non-Refundable Items:
- Digital products (once delivered)
- Opened or used physical products (unless damaged or defective)